Entry-Level SOC Analyst h/f - CDI (Ile Maurice)

The post offered is a permanent contract, available immediately and based in Mauritius.

Responsible for working in a 24x7 IT Security Operations Center (SOC) environment, the SOC analysts are the first responders to cyber-incidents. They report cyber threats and then implement changes to protect an organization. Helix Security is running a Security Operations Center helping customers in monitoring, logging, managing, and responding to IT threats.

The Security Operations Center (SOC) is staffed to provide integrity and availability monitoring and notifications on a 24x7x365 basis. The SOC provides the following services :

Detects, analyses, and notifies customers and service providers when an event is detected and need further investigation or follow-up
Monitors alerts triggered on IT components including endpoints
Provides a unique and comprehensive enterprise-wide view of customer’s computing infrastructure security
Monitors real-time customer environment by tracking events and malicious activities such as DDOS attacks, malware/ransomware attack and any other threat toward confidentiality, availability, and integrity
This is a full-time position for which we are seeking highly motivated, innovative professionals to provide excellent customer service to help with 24x7x365 support. This position uses knowledge of varied and advanced functions of different software types, or knowledge of specialized or technical terminology to perform such typical duties as event analysis and research, ticketing system, generating and closing trouble tickets, change management calendar updates and ticket closure responsibilities. This position receives, comprehends, provides, and responds to routine informational inquiries and service requests using various communication technologies including but not limited to telephones, IM, and e-mail. The person awarded this position will contribute to Helix Security’s outstanding customer service.

Responsibilities :

Comprehensive training as an entry-level backup SOC analyst (including career path and certifications)
Provide entry-level backup SOC duties for the monitoring and notification of Helix Security customers IT infrastructure which includes servers, network, databases and applications, and any other IT component
Shadow other SOC analysts to assist with performing back-up duties should the need arise
This position will float to cover various work schedules and perform monitoring duties when there are shift staffing shortages
Assist Team Leads with reporting, projects, administrative work as needed
Review SOC Analyst ticket queue, review tickets, closure or reassignment as needed
Assist in creating/reviewing/modifying documentation as needed, to include any process or procedure and thus ensure it’s up to date and standard
Update the Whiteboard or any relevant POC information
Maintenance and responsibility of the mailbox – put in outage tickets, ensure there are no emails to triage or vulnerability manager’s to call back on
Change management calendar updates/closures
Monthly SOC Reports
Answer SOC incoming phone calls and triaging phone calls that are not related to monitoring
Create daily Shift Handoff notes and summary and send to all shifts
SOC White Board daily/weekly updates.
Printing out copies of monthly on-call lists/information and posting in SOC
Ordering SOC supplies
Other duties as assigned by Team Leads and/or Operations Manager.
Core Competencies :

Drive innovation by analyzing and interpreting data to test and inform a new initiative or approach
Accountable for the successful completion of multiple, individual projects simultaneously
Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences
Manage change and demonstrate adaptability by embracing change and adjusting priorities or processes and approach as needs dictate
Take responsibility for successes and failures related to individual and team-based project work assignments ; actively presents suggestions for the solution, if objectives are not met
Required Qualifications :

High school diploma/Degree
2+ years of experience in computer support
Excellent oral and written communications both in English and French
Strong computer skills including Microsoft Office Suite experience
Demonstrated understanding of TCP/IP networking
Must be able to show a certificate of character provided by the government of Mauritius authorities
Must be capable of passing a basic background investigation
Ability to successfully handle multiple priorities simultaneously is required
IT/Customer service experience in a helpdesk environment with strict SLA requirements
Experience in ticketing and monitoring systems
Experience working with ITSM/IT ticketing systems
Capable of meeting and exceeding Service Level Agreements (SLAs) as required per customer requirements
Microsoft Word, Excel, Outlook (email) Visio & PowerPoint required
Flexibility agility to support a 24-hour a day/365 days/year operation
Preferred Qualifications :

Associates Degree in Computer Information Systems
CompTIA Network + Certification
CompTIA Security + Certification
Certified Ethical Hacker Certification
Certified SOC Analyst Certification
Others IT security qualifications by recognized bodies
Because joining Exodata means joining a young group (both in terms of its workforce and its corporate culture), flexible in terms of organisation and management, and humane, which places the quality of the relationship at the centre of its business.

Exodata is the only key actor on the market to offer a 100% French outsourcing service in "Follow The Sun" mode, 24 hours a day, 7 days a week.

Exodata assists local and international companies in their digital transformation, allowing them to focus on their core business, thanks to our know-how in terms of outsourcing, hosting of critical applications, strategic IT support, development and integration of Business Apps and Business Intelligence.

If you would like to join a dynamic company, which is full of projects and where there is no time to get bored, apply now !

Thank you and maybe see you soon !

Job Types : Full-time, Permanent